Privacy & Security

ACY365 Privacy Policy – How Your Information Is Protected

Your personal information is completely safe at acy365. This privacy policy clearly sets out what data is collected, why it is collected, and how it is kept secure. By using the platform, you are considered to have agreed to this policy.

Last Updated: January 2026
Our Privacy Commitment
Your data is never sold to third parties
Data secured with SSL encryption
You have the right to request deletion of your data
All transactions are secure and verified
Full Transparency on Cookie Usage
SSL Secured 256-bit Encryption
Data Confidentiality Not Sold
KYC Verification Secure Identity Verification
Transparent Policy Fully in Bengali
Security Standards

How acy365 Protects Your Information

We believe privacy is a fundamental right. That is why acy365 protects your data on both the technical and policy level.

End-to-End Encryption

Every transaction and piece of personal data at acy365 is protected by 256-bit SSL encryption. Hackers and third parties can never access your information.

Secure Data Storage

Your data is stored on encrypted servers. Strict access controls are enforced and regular security audits are conducted.

KYC Identity Verification

Every account on acy365 is verified through the KYC process, making it virtually impossible to create fake identities or fraudulent accounts.

No Data Sales

Acy365 never sells your personal data to third parties. No information is shared except where legally required — this is our strict policy.

Your Rights Are Protected

You can view, correct, or delete your stored data at any time. acy365 fully guarantees this right.

Cookie Transparency

Acy365 uses only essential and performance cookies. No advertising or tracking cookies are used. Cookie settings can be changed at any time.

1Introduction

Acy365 is a trusted online gaming platform that has earned the confidence of millions of users in Bangladesh. We understand how valuable your personal data is — which is why this privacy policy has been written with complete transparency and clarity.

This policy explains what data acy365 collects, why it is collected, how it is used, and how it is kept secure. By using the acy365 website or mobile platform, you are considered to have accepted this privacy policy.

Our Commitment: acy365 never sells your data to third parties, uses it for advertising, or shares it without authorization. Your privacy is our highest priority.

2What Data We Collect

Acy365 collects only the information necessary for the smooth operation of the platform, legal compliance, and improving your service experience. No unnecessary data is collected.

Identity Information Name, date of birth, national ID number
Contact Information Mobile number, email address
Financial Information Payment method, transaction history
Device Information IP address, browser, operating system
Gaming Activity Gaming history, bet amounts, win/loss records
Location Data Approximate location (from IP), country

Some information is provided voluntarily during registration, while certain technical data is collected automatically as you use the platform. Additional identity documents may be required for KYC verification.

3How Your Information Is Used

Acy365 uses collected data only for specific, legitimate purposes. We believe every use of your data should be transparent and fair.

  • For account creation, management, and security
  • To process deposits, withdrawals, and transactions
  • For KYC verification and anti-money laundering compliance
  • To provide customer service and support
  • To send bonuses, promotions, and personalized offers
  • To improve platform performance and enhance the user experience
  • To detect and prevent fraud and unauthorized activity
  • To meet legal and regulatory obligations
Please note: acy365 never shares your data with third parties for advertising or marketing purposes. Promotional messages are sent by acy365 only. You can opt out of marketing communications at any time.

4Data Sharing Policy

Acy365 may share your data with third parties only in very limited and specific circumstances. In every such case, the protection of your information is fully ensured.

  • Payment Processors: Necessary information is shared with approved payment partners such as Mobile Banking, Nagad, and Rocket to process transactions
  • KYC Provider: Data may be shared with licensed verification services for identity checks
  • Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government authority
  • Fraud Prevention: Relevant information may be shared to assist in cybercrime investigations
Important: acy365 does not sell or transfer your data to any advertisers, data brokers, or unauthorized third parties. All sharing is governed by strict agreements and limited strictly to what is necessary.

5Data Protection Measures

Acy365 uses industry-leading technology to protect your data. Our security operates across multiple layers, so if one layer is ever compromised, the others keep your information safe.

  • All data transfers are protected with 256-bit TLS/SSL encryption
  • Data stored on servers is encoded with AES-256 encryption
  • Two-factor authentication (2FA) is available on all accounts
  • Regular third-party security audits and penetration testing
  • Strict role-based access control for server entry
  • Automated 24/7 alerts for suspicious activity
  • Payment information is stored in compliance with PCI-DSS standards

6Cookie Policy

Acy365 uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Essential for login sessions and security — cannot be disabled
  • Performance Cookies: Used to monitor site speed and performance
  • Functionality Cookies: Helps remember your language preference and user settings

Acy365 does not use any third-party advertising or tracking cookies. You can disable optional cookies at any time through your browser settings, though some features may not function as a result.

7Your Rights

Acy365 believes you should have full control over your own data. The following rights are guaranteed for all users:

Rights Description Available
Right of Access Right to know what data is held about you ✓ Yes
Right to Rectification Right to correct inaccurate or outdated information ✓ Yes
Right to Erasure Request to delete your data upon account closure ✓ Yes
Right to Restrict Processing Right to restrict how your data is used for specific purposes ✓ Yes
Portability Right to data portability ✓ Yes
Right to Object Right to opt out of marketing communications ✓ Yes

To exercise these rights, contact the acy365 support team. Please note that some data may need to be retained for a specific period due to legal obligations.

8Data Retention Period

Acy365 does not retain your data beyond what is necessary. All information is stored while your account remains active. After account closure, certain data may be kept for a defined period to meet legal and regulatory requirements.

  • Financial transaction records: minimum 5 years (legal obligation)
  • KYC documents: retained for up to 3 years after account closure
  • Gaming history: up to 2 years after account closure
  • Communication & Support Records: Up to 2 Years
  • Cookies and log files: typically up to 13 months

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9Protection of Minors

Acy365 is strictly for users aged 18 and above. We do not knowingly collect or process data from minors. Age is verified at registration, and additional documentation may be requested if there is any doubt.

For Parents: If you believe a minor has created an account on acy365, please notify our support team immediately. We will promptly close the account and delete all associated data.

10Right to Amend Policy

Acy365 may update this privacy policy when needed — due to changes in law, adoption of new technology, or business changes.

  • A notification will be sent to your registered email before any important changes
  • A notice will be displayed when you log in to the platform
  • The "Last Updated" date at the top of this page will always reflect the most current version
  • Continued use of the platform after any changes constitutes acceptance of the updated policy

We recommend checking this page regularly. Previous versions are available upon request.

11Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please contact the acy365 support team. We typically respond within 24 hours.

Contact: Email: [email protected]
Live chat support is available 24 hours a day, 7 days a week.

If you are not satisfied with how your complaint has been resolved, you have the right to file a complaint with the relevant data protection authority. acy365 is committed to ensuring a fair and timely resolution at all times.

FAQ

Privacy FAQ

Below are answers to the most frequently asked questions from acy365 users about privacy.

No, never. acy365 does not sell your personal information to third parties under any circumstances. Data is used only for limited, necessary purposes such as payment processing and KYC verification, and only under strict contractual agreements.

Yes. At acy365, all payment information is stored and processed in compliance with PCI-DSS standards. 256-bit SSL encryption is used, and card numbers or mobile banking PINs are never stored on our servers.

Yes, you have the right to request deletion of your data. However, financial transaction records and KYC documents must be retained for a specified period due to legal obligations. Please contact our support team to submit a request.

acy365 detects your approximate country from your IP address but does not track precise GPS location. This is used solely for fraud prevention and compliance with geographic restrictions.

You can opt out of marketing communications by clicking the "Unsubscribe" link at the bottom of any promotional email, or by submitting a request to our support team. Please note that essential account-related messages cannot be turned off.

In the event of a security incident, acy365 will notify affected users within 72 hours and take the necessary protective measures. Our round-the-clock monitoring system is capable of detecting such incidents immediately.
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